Here’s a list of the 10 best helpdesk software
Here’s our top list of helpdesk software:
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HaloITSM Best Help Desk Software for Enterprises
Zendesk Zendesk is the best help desk software to improve productivity and customer service
Salesforce Service Cloud Best for all digital engagements with customers.
Zoho Desk The best context-aware help desk software, with multi-channel capabilities
FocalScope Best allows customers to reach you via their preferred channels
LiveAgent is the best help desk software for reporting and analytics
ProProfs Help Desk The best help desk software for email ticketing
Clickup Can automate your helpdesk workflows and help your team perform at its best.
InvGate Best enterprise level service desk
EngageBay Best to create personalized ticket views
Help desk software is becoming more useful as our workplaces become more connected. It can be used across many applications. Product teams, development studios and ecommerce companies are all adopting ticketing systems to streamline their customer service and IT support.
There are two types of service desk software. One is for your employees, the other for your customers.
You may find tools that address both one or both of your needs depending on what you need. It has been shown that improving the “customer experience” can increase revenue by up to 15% and improve customer satisfaction by approximately 20%. Your internal employees could be losing up to 2 weeks of work per year due to technology and computer problems.
This makes it easy to see how important support desk software is for customers, staff, or both. A solid IT help desk can keep customers happy, help you identify problems and route them to the right people to resolve customer queries, and help your support staff manage their workload.
You might be asking: So, what are the best help desk software? What do my desk agents require? Is this something my small business needs? Does this help me answer every customer question? How can I make these decisions the best way? Although we cannot match every group with the right help desk solution, this brief review will give you a quick overview of the top help desk management software currently available.
This article will help to quickly compare and assess the best help desk software. Below is a list of these help desk software tools with screenshots, a feature overview and pricing.
Helpdesk Software Comparison Criteria
What criteria are used to choose the best IT help desk software for you? What does it mean for support desk software to be superior? How can we compare help desk ticket systems?
We like to be completely transparent with our evaluation methods, so we have broken down who, what, where and why for you.
User Interface (UI). How well-designed and intuitive is the support desk software? Is it easy to use and has clear display? Is it pleasing to the eye or just functional? What demographic does the UI target and how do they address their target users?
Usability: Is it easy to learn and master? Are there tutorials or training? What tech support and user support is provided by the software company
Integrations: Does it make it easy to connect with other tools and programs? Are there any pre-built integrations available? What are the available integrations and how easy or expensive is it to implement them?
Value for $: What does it cost? Are there different tiers available? What features are available at each stage?
Helpdesk Software Key Features
When reviewing helpdesk software, what are the key features and functions that each product offers? How powerful? I was particularly interested in:
Multi-Channel Ticketing: Tools should have a strong ticket m