Global Knowledge

Not reviewing the course prerequisites.
We want you to have the best possible training experience. This means that you should be in a class that pushes you but not drowns you.

Here are four tips to help you choose the right instructor-led course.
Examine the prerequisites. Are there any courses that are required or recommended before you can take the course? If so, review the course outline to ensure you are comfortable with the knowledge.

Are there any certifications required?
Are there work experience requirements?

Take a look at the follow-on courses. Do the next courses make sense in your career and job role?

Ask your customer success manager or account manger if you are unsure.

Be honest with yourself. Time is a finite resource. You can’t maximize your training time by not knowing what’s happening in the class.

There are other signs that the course may not be the right one.
If the course overview is written in a foreign language.
The “What You’ll learn” section does not apply to your job.
“Who Should Attend?” doesn’t include your job title or job activities.
You don’t have the knowledge of the systems and platforms described in the course overview.

What should you do if a course is not what you expected? Most courses come with a 100% guarantee on the first day.
If, upon completion of the first day of a Classroom Live or Virtual Classroom Live course, you are not satisfied with the class and wish to withdraw for this reason, (i) notify the instructor, (ii) return all course materials and (iii) contact the cancellation department by phone at 877-205-0263 or in writing via email at [email protected] by the close of business in order to receive a 100 percent refund, less any applicable fees, or to apply the money to future training.) You can also read the course policies.

Global Knowledge
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