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Our Standard Terms and Conditions
These conditions are set on the basis upon which Remisha Service Apartments accept bookings to rent its service apartments. These conditions are accepted by you whether you are a guest or booking on behalf of others. Furthermore, by visiting and using our website, you also agree to comply with the website’s Terms and Conditions.
1.1 The prices all include VAT.
1.2 Price includes heating, electricity, water, weekly bed linen and towels changes, Free view TV channels, wireless broadband access, hair dryer, washing machine, iron and fully fitted kitchen (kettle, microwave, toaster, cooking tools, crockery and cutlery)
1.3 The prices do not include secure on-site parking available at 300 INR per night reserved before booking as only one space available, additional towels and/or bed linen, additional cleaning service, late/early check in/out.
2. Booking and Payment
2.1. Bookings can be made online or by telephone, on confirmation of a booking a fee to the value of the first nights rate is required here after referred to as the booking fee.
2.2. The remaining balance has to be paid in cleared funds one week before your rental commencement date. If booked less than one week prior to the rental commencement date full payment of apartment rental must be made upon the booking of the apartment.
2.3. The preferred method of payment is by credit or debit card, Visa and MasterCard. Payment can also be made by cash, cheque or by bank transfer however a seven-day allowance is necessary in order for cheque payments / bank transfer to be cleared. Accordingly, payment cannot be accepted by cheque or by bank transfer within a week from the arrival date.
Failure to meet these terms may result in a cancellation without advance client notification.
3. Cancellation by Customer
In the event you wish to cancel your booking, the following charges will be made:
3.1. A cancellation made four days or more before your rental commencement date, first nights rate of the rental charge will be held.
3.2. A cancellation made less than four days before your rental commencement date, 100% of the rental charge will be held.
We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.
4. Arrival and Departure Times
Specific arrival and departure times will be arranged upon the booking, which must then be strictly adhered to.
4.1 24 Hours check in and check out.
4.2. Self-check in can be arranged as an easier option for guests not knowing arrival time.
5. Right to Decline
Remisha Service Apartments reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
6.1. The apartments provided by Remisha Service Apartments are for residential purposes only and not to be used for any illegal or immoral purposes.
6.2. Guests are required to behave in responsible manner, respect the apartment, and other within Remisha Service Apartments. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents.
6.3. The person who made the booking will be held responsible for the behavior of the guests in his / her party and visitors.
6.4.Remisha Service Apartments reserves the right to terminate this contract if the behavior of the customer is likely to endanger the safety or well being of other guests in the party, himself, or any other occupants within Remisha Service Apartments, prior to or during their stay.
Visitors, servant maids, drivers are not allowed inside the Remisha Service Apartments and also interviews, meetings, get-togethers, partiesand commercial activities are not permittd in side the Remisha Service Apartments. For the family”s staying apartments guests are allowed only between 10a.m. and 8 p.m. That also with special written permission from the management.
For insurance reasons, the total number of guests staying in each party must not exceed the maximum occupancy capacity as specified on confirmation of booking.
9. Loss or Damage
9.1. Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival.
9.2. A set of keys are provided on arrival. It is the customer’s responsibility to ensure that they are in possession of these at all the time and that they are returned safely on the day of departure.9.3. As security against loss and/or damage, we reserve the right to hold your credit card details to cover the replacement / repair costs incurred. If credit card details are not provided a security deposit will be collected at the time of check in. Where security deposits have been charged they will be returned in the form of cash at the time of check out.
9.4. Should the issue for loss or damage be implemented we will notify you in writing within 7 days of your departure date confirming the extent of the loss and or damage and the value claimed.
9.5 Any belongings left by guests will be held by Remisha Service Apartments for one month after departure date. It is the guests priority to contact us to arrange collection or if they wish for an item to be sent back to them. Depending on size of item there is a fee and delivery charges collected by Remisha Service Apartments for the item to be sent back by recorded delivery.
Pets are not allowed on the premises at any time
We hold a strict no smoking policy; smoking is not permitted in any area within the building of Remisha Service Apartments. If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time.
Smoking is permitted on the roof terrace on the second floor where ashtrays are provided.
12.1. Remisha Service Apartments and its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building and or Roof Terrace at any time during the reserved stay.
12.2. While we will endeavour to provide all services, including Internet, Freeview television, and so on, we cannot be held responsible for any loss or failure of service as we are dependent on other providers who are outside of our control.
13. Quality, Feedback and Complaints
13.1. The apartments at Remisha Service Apartments have a self-rating of 3 star apartments. We are committed to providing high quality accommodation and we welcome feedback from our guests.
13.2. In the event of a complaint, it should immediately be brought to the attention of the site-manager. If this fails to satisfy your complaint, please send your complaint details Remisha Service Apartments. A written letter of complaint should be provided within 7 days of departure.
14. Default by the Customer
It is consumer responsibility to ensure that all documentation and details issued to you by Remisha Service Apartments are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.
15. Bed Linen and Towels
Bed linen and towels are provided in all our apartments, if additional towels and bed linen are required these can be provided for an additional fee. For longer stays of seven or more days we inclusively provide a weekly change of fresh bed linen and towels.
16. Special Requests
Requests for specific apartments, cots and camp beds etc. must be made at the time of reservation; these are subject to availability and may incur additional costs.
17. Disabled Persons
It shall be the consumer’s responsibility to disclose to Remisha Service Apartments, prior to booking, any relevant physical or mental condition of any member of the party. We reserve the right to decline or provide accommodation for a disabled person where we believe the apartment would be inconsistent with the needs of that person.
18. Late Arrivals
Failure to notify Remisha Service Apartments of a late arrival may result in your reservation being cancelled and 100% of the rental charge will be held.
19. Confirmation of Booking
All bookings are subject to availability and written / email confirmation.
20.Government Rules and Regulations..
Nothing herein above shall constitute or be deemed to constitute any tenancy sub tenancy or any right or intrest in the Remisha Service Apartments premises or any part or portion thereof in favour of any guest or resident or visitor and the company shall always be deemed to be in full and absolute possession and control of the Remisha Service Apartments. Guests are required to observe the Government Rules and Regulations in force from time to time in respect of registrations, taxes, alcoholic drinks, firearms etc.
Storing of cinema films, explosive items or materials raw, exposed or any other articles of a combustible or hazardous nature in residential rooms or storerooms are strictly prohibited.
21. Privacy statement
Remisha Service Apartments fully respect your right to privacy. Personal information will not be requested without your permission. Any information provided will be treated with the up most confidentially and used only for the process of making requested bookings, follow up emails including feedback request. No information will be made available or distributed to any third party companies or individuals.
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